Great customer service from IK Multimedia! Just the opposite of Native Instruments

So I picked up a copy of T-Racks Mastering software. Bought it online and the description seemed to suggest it would work with my current Mac OS. When the box showed up, I had my doubts. (I am using Mac OS 10.5.6 and the box actually said it would work with OS 9!)

I called Musician's Friend where I had purchsed the software and asked them if it was compatible and they said I would have to ask the tech department. I asked if they could transfer my call. No, I would have to email them because they can't take calls! (?)

So I emailed them and received a message that someone would get back to me within one business day. (That was a week ago and I still haven't heard back.)

I really wanted to try the software so I emailed IK Multimedia. Received a reply in about half an hour! They told me I probably had version 2 and when I registered the serial number they would send me a download link that would work with my system.

When I was registering the number, it looked like I actually had version 1 and I thought, oh no, I had just wasted my money on an outdated version. I really expected to find out I would have to buy a new version or at the least, purchase an upgrade.

Immediately I was sent a link for downloading the version 3 of the software, which installed easily with no problems, and more importantly, sounds fantastic!

Way to go IK Multimedia. You just won another faithful supporter. Native Instruments should take a lesson from you!

http://www.ikmultimedia.com/